What are the system requirements?
You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari. Linux devices are not supported. You will need a broadband or fiber internet connection. You’ll find a complete list of requirements below.
What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10.
Google Chrome, Firefox, Microsoft Edge or Opera. We recommend using the latest version of your browser as earlier versions may not be supported. Internet Explorer is no longer supported.
What are the requirements for Mac computers?
Mac OSX 10.12 or later.
Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.
Can I watch content on my Android Device?
Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.
Can I watch content on TV?
You can use Chromecast to watch on your TV (with Chromecast built-in or with a Chromecast dongle). You can do so from a Chrome web browser on PC and Mac computers as well as Android devices.
AirPlay is also supported from 4th Generation Apple TVs running tvOS 12.0 or later.
How do I watch content using Chromecast?
Make sure you have connected your Chromecast to your TV and Wi-Fi network then follow the steps below. Your device must be connected to the same Wi-Fi network as your Chromecast.
For information or assistance connecting Chromecast to your TV and/or Wi-FI network, see support.google.com/chromecast.
1. Make sure you’re using the latest version of Chrome. If you’re having trouble, here’s how to update Chrome.
2. In Chrome browser, go to the film page and start playing the content.
3. Select the Cast icon in the bottom right hand corner.
4. Select your Chromecast device.
5. The film will now start playing on your Chromecast device.
I can’t stream any of the content, what’s going on?
Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fiber connections as we cannot guarantee consistent HD streaming on ADSL.
Why does video playback stall or not play smoothly?
If your internet connection is poor or inconsistent you may experience problems during playback.
What happens if I forget my password?
Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.